Flo-Dyne Controls (UK) Ltd

Cookie and Privacy Policy

Privacy and Cookie General Information

"The Company", "we", "us" and/or "our" means Flo-Dyne Controls (UK) Ltd, a company registered in England and Wales under company number 7232405, and with its registered Flo-Dyne Place, Asheridge Road, Chesham, Buckinghamshire, HP5 2PT, United Kingdom, and VAT number GB 13 555 9302.

"Flo-Dyne" means Flo-Dyne Controls (UK) and each of its affiliates, subsidiaries, associated companies, or companies under common ownership either trading or operating under the brand of Flo-Dyne Controls, see our web page at http://www.flo-dyne.net.com/associatedcompanies.


This policy applies to personal information collected on websites owned or controlled by The Company, its UK and international affiliates, subsidiaries or associated companies. We comply with all UK and European data protection legislation. This regulates the processing of personal data relating to you and grants you various rights in respect of your personal data. The aim of this policy is to tell you how we will use any personal information we collect or you provide through our websites. Please read it carefully before you proceed. The data controller in respect of this website is The Company.

2. What personal information do we collect

You do not have to give us any personal information in order to use most of this website. However, if you wish to register on this website, subscribe to a service, request further information, or provide information to The Company that may subsequently be published, either to this website, or elsewhere (e.g. blogs or other online forums) we may collect the following personal information from you:

Name (first name and family name)

Gender, as you identified by you to us

Employer Name

Employer Address

Employer Telephone Number

Mobile Telephone Number

Employer email address

We will keep a record of your association with any enquiry, and subsequent related communication, made by you on behalf of your employer with The Company.

We will keep a record of your association with any purchase order, and any document related thereto, placed by your employer with The Company.

We do not accept, and will not process or store either personal or Company debit or Company credit card information.

We do not accept online payments through this website.

We may automatically collect information about the website that you came from or are going to.

We may also collect information about the pages of this website which you visit, your IP addresses, the type of browser you use, the time and duration of your access to this website. However, this information is aggregated and is not used to identify you.

3. How will your personal information be used and shared ?

The personal information we collect allows us to:

i) provide the products and services you have ordered;

ii) verify your identity and details of your payment method that you wish to use;

iii) administer our website and provide customer services;

iv) meet legal, regulatory and compliance requirements;

v) monitor and analyse the use of any account to prevent, investigate and/or report fraud, terrorism, misrepresentation, security incidents or crime;

vi) gather management information to form statistical and trend analysis;

vii) communicate with you;

viii) investigate any complaints about this website;

ix) personalise your experience of this website;


x) contact you about our products and services which we think might be of interest to you (where we have the appropriate permissions to do so; please see Paragraph 5 for more information).

We may share your personal information with all of our affiliated Flo-Dyne companies for the above purposes.

We may employ the services of third party service providers to help us in certain areas, such as website hosting, maintenance, call centre operation. In some cases the third party may receive your information. However, at all times, we will control and be responsible for the use of your information and will not permit your information to be shared with any third party outside of the Flo-Dyne affiliated and associated companies, for the purpose of direct marketing.

We may use aggregated information so we can administer and improve our website, analyse trends, gather broad demographic information and detect suspicious or fraudulent transactions. We may pass this information to third parties.

If false or inaccurate information is provided by you and fraud is identified, details will be passed to the UK law enforcement agencies for investigation.

We will not allow routine unencumbered access by any Law enforcement agency to any information that we collect.

We will allow unencumbered access to a duly authorised representative of the UK Law enforcement agencies to any, and all information relevant to the scope of their authorisation, where such authorisation may be a duly issued warrant or court order.

4. Transfer of your personal information outside of the EEA

We may transfer some of your personal information to India as we have an affiliates in this jurisdiction.

These countries may not have equivalent data protection legislation to the UK. However, when we transfer your personal information in this way, we will keep it securely and only use it as outlined in this Privacy & Cookies Policy.

By submitting your personal information to this website, you consent to such transfers taking place.

We may choose to restrict access to the Website or to parts of it to registered users.

5. Marketing Communications

Where you have given us the appropriate permissions during the registration process to the website/website services (as applicable), we may from time to time contact you by email, telephone or post to inform you about our products and services (including those from our affiliates) that may be of interest to you.

If at any point, you would like to opt-out of receiving such marketing communications from us, or would like to change the channels that we use to contact you, please click on the unsubscribe link at the bottom of any such marketing emails that you receive, or email us, stating your preferences, at sales@flo-dyne.net

Where you have initiated contact with The Company, or its affiliates, whether by email, telephone, post, fax, or through the services provided by this website services for the purpose of establishing a business relationship, we will return your enquiry by email, telephone, post, fax, or through the services provided by this website, such communications, and all following communications pertaining to your initial enquiry are not marketing communications.

Where The Company, or one of its affiliates, has initiated contact with you whether by email, telephone, post, fax, or through the services provided by this website services for the purpose of establishing a business relationship in which you would supply goods and/or services to The Company, and you return our enquiry by email, telephone, post, fax, or through the services provided by this website, such communications, and all following communications pertaining to our initial enquiry are not marketing communications.

6 Cookies and related tracking technologies

6.1 Use of Cookies on our website; We use cookies to collect and store information about your online preference. Cookies are small pieces of information sent by a web server to a web browser which allows the server to uniquely identify the browser on each page. We use the following categories of cookies on our website:

Strictly Necessary Cookies; These cookies are essential in order to enable you to move around the website and use its features. Without these cookies, services you have asked for such as remembering your login details or shopping basket items cannot be provided.;

Performance Cookies; These cookies collect anonymous information on how people use our website. For example, we use Google Analytics cookies to help us understand how customers arrive at our site, browse or use our site and highlight areas where we can improve areas such as navigation, shopping experience and marketing campaigns. The data stored by these cookies never shows personal details from which your individual identity can be established.

Functionality Cookies; These cookies remember choices you make such as the country you visit our website from, language and search parameters such as size, colour or product line. These can then be used to provide you with an experience more appropriate to your selections and to make the visits more tailored and pleasant. The information these cookies collect may be anonymised and they cannot track your browsing activity on other websites.

Targeting Cookies (otherwise known as Advertising Cookies); These cookies collect information about your browsing habits in order to make advertising more relevant to you and your interests. They are also used to limit the number of times you see an advert as well as help measure the effectiveness of an advertising campaign. The cookies are usually placed by third party advertising networks. They remember the websites you visit and that information is shared with other parties such as advertisers.

Social Media Cookies; These cookies allow you to share what you have been doing on the website on social media such as Facebook and Twitter. These cookies are not within our control. Please refer to the respective privacy policies for how their cookies work. If you want to delete any cookies that are already on your computer, please refer to the help and support area on your internet browser for instructions on how to locate the file or directory that stores cookies.

Please note that by deleting our cookies or disabling future cookies you may not be able to access certain areas or features of our site.

To find out more about cookies please visit: www.allaboutcookies.org or see www.youronlinechoices.eu which contains further information about behavioural advertising and online privacy.

6.2 Use of Web Beacons.

Some of our Web pages may contain electronic images known as Web beacons (sometimes known as clear gifs) that allow us to count users who have visited these pages. Web beacons collect only limited information which including a cookie number, time and date of a page view, and a description of the page on which the Web beacon resides.

We may also carry web beacons placed by third party advertisers. These beacons do not carry any personally identifiable information and are only used to track the effectiveness of a particular campaign.

Our site contains links to other websites over which we have no control. We are not responsible for privacy policies or practices of other websites to which you choose to link from this site. We encourage use to review the privacy policies of those other websites so you can understand how they collect, use and share your personal information.

We have implemented reasonable technical and organisational measures designed to secure your personal information from accidental loss and from unauthorised access, use, alteration or disclosure. However, the Internet is an open system and we cannot guarantee that unauthorised third parties will never be able to defeat those measures or use your personal information for improper purposes.

7 Sale of business

In the event that the business is sold or integrated with another business, your details will be disclosed to our advisers and any adviser acting on behalf of the prospective purchaser and will be passed to the new owners of the business.

8 Access to your personal information

You are entitled to see the personal information held about you. If you wish to do this, please contact us at sales@flo-dyne.net.

We may require you to provide verification of your identity and to pay an administration fee (which is currently 10GBP) to provide a copy of the personal information we hold. Please note that in certain circumstances we may withhold access to your personal information where we have the right to do so under current data protection legislation.

9. Updating your personal information

You may review, correct, update or change your personal information at any time by contacting us at sales@flo-dyne.net subject to clause 8.

10 Changes to our Privacy & Cookies Policy

If our Privacy & Cookies Policy changes in any way, we will place an updated version on this page. Regularly reviewing this page ensures that you are always aware of what personal information we collect, how we use it and under what circumstances, if any, we will share it with other parties.

11 Contact us

To contact us, please email sales@flo-dyne.net


Flo-Dyne Controls (UK) Ltd

Unit 4 Summerleys Business Centre, Summerleys Road, Princes Risborough, Buckinghamshire, HP27 9EQ
Tel: +44 (0) 1494 770088
Fax: +44 (0) 1494 770099
Email @ sales@flo-dyne.net

Contact us from: UK, Europe, Russia, Africa, North America, Central and South America

Flo-Dyne Controls (India) Pvt Ltd

2501, G-Square Business Park, Plot 25&26, Sector 30, Vashi, Navi Mumbai, India
Tel: +91 77-384-97-300
Email @ sales-india@flo-dyne.net

Contact us from: India, Asia, Middle East, China, Indonesia, Australasia, and New Zealand